• Is Hola Store is an official and trusted store?
Yes dear, it is an official Saudi online store followed all the regulations in The Kingdom of Saudi Arabia. It is managed and operated by "Somu Almurtajaz Trading Est." Its headquarters are located in Jeddah city, its warehouses are in Riyadh, the commercial registration number is (4030276818), Maroof platform number is (911824), and tax number (302276122400003).
• Does Hola Store guarantees that the offered products are original?
Yes dear, of course, all the products offered on Hola Store is 100% original, registered with the Food and Drug Authority and followed all regulations in The Kingdom of Saudi Arabia.
• What are the payment methods available on Hola Store?
In order to facilitate the purchasing process for our valued customers, we have provided the most popular and secure electronic payment methods.
- Mada card.
- Credit Card (Visa - Master Card).
- Apple Pay.
- STC Pay.
- Bank transfer to one of our official bank accounts only (Samba - Al Rajhi - Alinma).
• Is there shipping to all regions of the Kingdom?
Certainly, we provide shipping services for orders to all regions and cities of the Kingdom of Saudi Arabia, with the delivery service to the customer's address.
• Does Hola Store is a secure online store?
Yes dear, and certainly, we have provide the highest standards of security and encryption currently in place to protect all your data. Such as:-
- We never store your bank card details.
- We encrypt payment data automatically and using the latest encryption technologies.
- We follow very precise protocols to save all your personal data and not share it with other parties.
• Do you have a shop to display your products?
No dear, we are an electronic display platform and we do not own any shops or showrooms for our products.
• What is the expected lead time for my order?
- Inside Riyadh: 2 - 3 working days
- Outside Riyadh: 3 - 5 working days
• How can I change the delivery address after made an order?
By writing to customer service via the official WhatsApp number (0591090668). But, it should be provided before we ship the order. If we have shipped the order, we will not be able to modify the address, and therefore you must receive the order from the address that has been entered by you in the order data.
• Is cash on delivery service available?
At the moment, we do not provide COD service, knowing that the electronic payment on the Hola Store is completely safe and subject to the highest standards of protection, in addition that electronic payment ways will saves you additional fees.
• How can I track my order?
After we have shipped your order, you can access your order details in your profile page, and you will find the tracking number for your shipment. You can also contact WhatsApp Customer Service (0591090668) and our team will provide the shipment link and number.
• Is there overseas shipping service?
At the moment, we only ship and deliver to all regions inside the Kingdom of Saudi Arabia.
• Do you have a free shipping service?
Yes of course, you will automatically have a free shipping if your order = 299 Riyals or more.
• What does "pending review" status mean?
This means that we have received your order successfully, and after making sure that your order is fully available, we will change the status of the order to 'Processing'.
• What does the status of the application “in process” mean?
This means that your order is in the packaging stage and will be shipped soon.
• What does "shipped" order status mean?
This means that your order has been delivered to the shipping company and a representative of the shipping company will contact you to deliver the order.
• How can I exchange or return a product?
1. If the product arrives damaged, has a manufacturing defect, or a defected while shipping, or it is different from the product you have ordered, all you have to do is contact the customer service via the official WhatsApp number (0591090668) within 48 hours of receiving the order, and our team will provide you with a bill of lading to return product and we will bear all shipping costs. Keeping in mind that the product must be in its original condition, and the outer cover or carton has not been tampered with or by removing one of the labels on it.
2. In the event that the product is correct as it was ordered and has no defects, you must contact WhatsApp Customer Service (0591090668) within 24 hours of receiving the order, and our team will provide you with a waybill to return the product. After we receive the product, we will inspect it, and then refund you after deducting all fees for the whole process (outgoing shipping fees, return shipping fees, electronic payment gateway fees, bank wire transfer fees for the refund, any other fees involved).
• Can I cancel the order after I complete the order?
Yes dear, you can do that, but you should contact WhatsApp customer service immediately (0591090668).
• Can I cancel the order after it has been shipped?
We're sorry, you can't cancel the order after we've shipped it, so the order will be treated as per the return and exchange policy.
• Are there cases in which I will not be able to return any of the products?
There are a number of specific cases where a product cannot be returned:
- When submitting a return request after the specified time.
- When the product has been used, damaged, or not in the same condition you received it.
- Consumer products that have been used or installed.
- Products whose serial numbers have been tampered with or removed.
- Products without price tags, stickers, original packaging, or lack of any of its accessories or accessories.
• If I receive a damaged item, how can I get my money back?
When you receive the item in a damaged condition or not working properly, you can then return the item to us in the same condition it was in Received it in its original packaging. As soon as we receive the item, we will inspect it, and if it is found to be defective or damaged, we will immediately start the procedures to return your money to you, whether you paid for the item or paid to ship that item and deliver it to you.
• The item I received was not the same as the item I ordered, how can I return it?
First of all, make sure that we do quality checks before shipping your order. And in the event that there is a mistake in the sent products, you can return the item in the same condition and packaging that you received it and send it back to us. As soon as we receive the item, we will immediately start the process of returning all the money you paid to you. Or exchange it and send back the item you ordered (as you wish).
Our dear customer,
In all cases, you can contact us through one of the communication methods available in the store, and you will be served in a manner that suits you...