Hola Store Terms and Conditions
Dear honorable guest and dear customer: We thank you for visiting your store, Hola Store.
These terms and conditions provide protection to us, our valued customers and any visitor who uses this website. PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THE SITE. The user agrees that access to and use of the website is subject to the terms and conditions below. If you have an objection to one of these terms, please contact us before completing the purchase process
Trademarks and copyright
All intellectual property rights, whether registered or unregistered on the site, and all information and designs on the site are considered the property of Sumou Al Murtajaz Trading Corporation, which is registered in the Kingdom of Saudi Arabia, the city of Jeddah, the owner and operator of Ola Store | Hola Store, and all contents of the site are also protected by copyright as a collective work subject to the copyright laws of the Kingdom of Saudi Arabia and international agreements. All copyrights reserved.
We use the first store | Hola Store with third parties, in the process of payment, shipping and order processing, and perhaps in other operations in the future, in the event of any failure of these parties, we promise you that we will follow up and process the matter with the third party, but any failure of one of these parties is outside the scope of our responsibility.
First Store Guarantee | Hola Store that all products are original and undamaged. However, if there is any damage to the product, we kindly ask you to notify us within three days of receiving the product. We will replace the product at no charge to you after we verify that it is correct.
Exchange and Return:
For our keenness to provide the best customer service, all your purchases from the first store | Hola Store is subject to exchange and return within 7 days from the date of its arrival to you, except for products that are not exchangeable or returnable according to the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia. All you have to do is:
• Ensure that they remain in their original condition as received.
• Communicate with us within two days of receiving the request.
Replacement and return terms and policies:
1. The exchange and return policy includes all Ola Store products | Hola Store, except for products that are not exchangeable or refundable according to the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia, or products that the customer did not maintain their original condition as received.
2. In the event that a wrong product (which is not required) arrives to you, or a shipment arrives in an improper condition, the first store | Hola Store bears all shipping and replacement costs, and if you wish to exchange or return for any other reason (for returnable and exchangeable products only), Hola Store | Hola Store no shipping costs incurred.
3. The customer is not entitled to cash back for returning the products that he obtained through purchasing with reward points, as he will be compensated with reward points.
4. In the event that the customer receives a free credit or a voucher for free purchases, he is not entitled to convert the balance into cash.
5. Hola Store returns the amounts in the form of a cash balance in the customer’s account in the store as soon as the returned shipments arrive at the store, or resends the amount to the customer’s bank account after communicating with the customer and taking his information clearly. The amount transferred to the customer is after deducting the shipping value, electronic payment fees, and any other fees made on the order process.
6. In the event that the customer purchases products using Visa or MasterCard cards, and the customer wishes to recover the amount, compensation will be made by returning the payment to the same Visa or MasterCard card with which the purchase was made, and the recovery period is subject to the policy of the bank (or electronic payment intermediary) providing the service .
7. In the event that the customer receives free shipping, and wishes to return the products, the First Store | Hola Store Free Shipping Recalculation.
Reviews, comments, communication, and any other content
- You can add reviews, comments, photos, videos, and any other content; send another communication; Submit suggestions, ideas, comments, questions, or other information, as long as the content is not threatening, illegal, invasive of privacy, defamatory, obscene, infringing on intellectual property rights (in addition to copyright), or otherwise harmful to a third party It is subject to interception, and does not contain or constitute a component of system viruses, political and commercial campaigns, chain and mass messaging or any form of "spam" or unsolicited commercial electronic messages.
- You are not permitted to use false e-mail, impersonate persons or entities, or otherwise mislead as to the origin of a Card or other content. Hola Store keeps reserves the right (but not the obligation) to remove or modify any such content, but does not continually review posted content.
- If you post content or upload material, unless we specify otherwise, you give Hola Store has the non-exclusive, royalty-free, perpetual, irrevocable, and fully licensed right to use, reproduce, modify, adopt, publish, perform, translate, derivative works, distribute and publish this content worldwide in any media. You give Ola Store | Hola Store and its licensors reserve the right to use the name you have published and associate it with the Content, if they so wish. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that the content you provide does not violate this policy and does not cause harm to any person or entity; And that you will compensate Hola Store for any claims arising from content you have submitted. Hola Store has the right, but not the obligation, to monitor, edit or remove any activity or content. Hola Store is not responsible for any content posted by you or any third party.
Product details, stock and prices
In our constant endeavor to provide accurate and comprehensive information about our products (such as product availability, prices, product specifications, illustrations and technical characteristics) and to provide comprehensive information about services, we may encounter some typographical errors.
The maximum accuracy in displaying the colors of the products on the website is taken into account, but what you see of the colors shown on the website depends mainly on your screen settings and this is outside our jurisdiction as we cannot be certain of the color settings supported on your screen.
Errors may occur during the process of providing a product or service and providing detailed price information on the Website. The website cannot provide you with product prices individually or know the total cost of the product or service until you have submitted your complete online order. In the event that the invoice was requested and issued for a product or service and the price was incorrect or the information was incorrect due to an error in recording the correct price or information about products or services, the website has the right in this case either to contact you to clarify this error and how to deal with it or to cancel your order and notify you of such cancellation.
Cancellation of the order by the customer
- To proceed with the order cancellation process, you must contact us first.
- In the event that the cancellation is made after the order has been shipped or sent, a cancellation fee will be charged to you, which is all costs of processing the order, shipping it or delivering it to the customer and any additional fees charged to the store by the shipping companies. We reserve the right to match the time your order was shipped to the time you sent your cancellation request.
You are prohibited from using the contents of this store if: 1) any illegal purposes, 2) to incentivize others to engage in any illegal movements, 3) violation of any international, federal, municipal, state, provincial, local or regional regulations; 4) infringe the intellectual property rights of us or others; 5) harass, abuse, insult, abuse, defame, disparage, intimidate, or discriminate on the basis of racial, sexual, ethnic religious, age, minority, or disability basis; 6) post misleading or false information; 7) upload or include viruses or any type of code that may in any way affect the functionality and operation of the Service or any linked sites, other sites, or the Internet; 8) collect and track the personal information of others; 9) sending spam, phishing, sowing; 10) any obscene or immoral purpose; or 11) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses, and you will be liable for any damages caused to us or the third party.
You agree to indemnify OlaStore | Hola Store, its defense and its affiliates, subsidiaries, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, apprentices, and employees, harmless from any claims or damages, including attorneys' fees by any third party caused by you or caused by your breach of these Terms and Conditions of Service or documents you incorporate by reference, or your violation of any law or rights of a third party.
In the event that any provision of these Terms and Conditions of Service is held to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions service, and this decision does not affect the validity and enforceability of any other remaining provisions.
It does not constitute a failure of Hola Store's exercise or enforcement of any right or provision of these Terms and Conditions is a waiver of such right or provision.
These Terms and Conditions of Service and any separate agreements whereby the Services are provided to you shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Our dear customer,
In all cases, you can contact us through one of the communication methods available in the store, and you will be served in a manner that suits you...